FAQ's

1. WHEN DO I APPLY COUPON DISCOUNT CODE?

Shipping rate and discount code after your details have been entered into the system. Please follow the prompts.

 

2. IS THER ANOTHER OZ STORE SHOP ONLINE? YES, we are on eBay on this is some of our clients' recent feedback.

oz store customer ebay feedback

4. HOW MUCH IS THE DELIVERY PRICE & AND HOW LONG IS THE SHIPMENT TIME?

4.1 Australian Ugg Original

All sheepskin product purchased will include complimentary insurance on shipment. Order processing and delivery:

Australia Wide Mail  2 to 5 days EXPRESS POST FREE
World Wide EMS 11 to 17 days Australia Post $50

 

4.2 Lace Anchors™ worldwide delivery is FREE for a limited time only.

4.3 EZGO Wallets worldwide delivery is $20 and FREE Australia wide.

 

5. HOW AND WHEN CAN I CONTACT YOU?

We have a number of ways you can contact us;

Email us on help@oz-store.net  - We will respond within the first business day following receipt of the email.

Phone us on +61 02 8012 3514 or +61 0434 981 580 - between 8:00am and 5:00pm EST on a Business Day (Which excludes Saturday, Sunday or declared Public Holiday in the State of New South Wales)

OR

Live Chat. Operates between 8:00am and 5:00pm EST on a Business Day (Which excludes Saturday, Sunday or declared Public Holiday in the State of New South Wales)

 

6. HOW TO SELECT THE RIGHT UGG BOOT SIZE?

Please visit this page for a comprehensive guide on sheepskin boot foot size measurements. 

 

Thank you for shopping with us! :)